- Dentist
Bupa Dental Care Churchtown
Assessment report published 11 August 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 24 July 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
BUPA Dental Care Churchtown is part of a large dental group provider. The practice is in Churchtown, near Southport and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 5 treatment rooms. At the time of our inspection, there was a total of 21 staff, of which there were 7 dentists, 6 dental nurses and 1 trainee dental nurse, 1 dental therapist, 1 dental hygienist, 3 receptionists, a treatment co-ordinator and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including a receptionist, a dentist, a dental nurse, a dental hygienist, the practice manager and the area compliance officer for the group.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. On the day of our inspection we reviewed patient feedback from a number of sources. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standard of treatment and the environment.
Patients felt able to book appointments within an acceptable timescale for their needs and had enough time during their appointment without feeling rushed.
Patients had commented on the support they were given to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.