The Care Quality Commission
  • Doctor
  • GP practice

OHP-Wychall Lane Surgery

Overall: Good read more about inspection ratings

11 Wychall Lane, Birmingham, West Midlands, B38 8TE (0121) 628 2345

Provided and run by:
Our Health Partnership

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about OHP-Wychall Lane Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about OHP-Wychall Lane Surgery, you can give feedback on this service.

19 August 2020 to 26 August 2020

During an inspection looking at part of the service

We carried out an announced follow up desk-based inspection at OHP-Wychall Lane Surgery between 19 August 2020 and 26 August 2020. This was to confirm the practice had met the areas for improvement that we identified at our previous inspection on 14 May 2019. The full comprehensive report for the inspection on 14 May 2019 can be found by selecting the ‘all reports’ link for OHP-Wychall Lane Surgery on our website at www.cqc.org.uk.

This report covers our findings in relation to those improvements.

Overall the practice is rated as good.

  • We rated the practice as good for providing safe services because the practice had taken appropriate action to improve the management of risks in relation to the service to keep people safe.
  • We found comprehensive risk assessments in place in relation to health and safety and the security of the premises, including fire safety and emergency medicines.
  • The practice had implemented effective systems for monitoring staff immunisations, complaints and cervical screening samples.
  • All staff had completed key training including safeguarding at a level appropriate to their role, infection control and basic life support. However, there still remained a lack of clear oversight of staff training overall.
  • We found improvement in the uptake of child immunisations.
  • Although we saw some systems in place for the ongoing monitoring of staff registration with professional bodies this was not yet fully in place for all relevant staff.

Whilst we found no breaches of regulations, the provider should:

  • Improve the monitoring and oversight of staff training and staff registration with their professional bodies on an ongoing basis.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

14 May 2019

During a routine inspection

We carried out an announced comprehensive inspection at OHP-Wychall Lane Surgery on 14 May 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We rated the practice as requires improvement for providing safe services because:

  • We saw effective systems in relation to keeping patients safe from abuse or harm. We found the practice was proactive in learning from incidents and events to improve the service.
  • However, systems for managing risks in relation to the service were not always comprehensive or well embedded. Following the inspection, the practice told us of action they had taken in order to improve the management of risks which needed to be strengthened.

We rated the practice as good for providing effective, caring and responsive and well led services because:

  • Patients received effective care and treatment that met their needs. Patient outcomes as reported through national data showed performance was in line with local and national averages in most areas.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care. Results from the GP national patient survey were above local and national averages.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • Leaders of the practice were passionate about the service they provided and promoted the delivery of high-quality person-centred care.

The areas where the provider must make improvements are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

  • Continue to review and identify ways to improve uptake of all child immunisations.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care