Inna Care

Updated 18 August 2025

This responsive assessment was carried out to check if the service had made improvements since our last inspection.

Inna Care Ltd provides care and support to people living in their own home. Not everyone using Inna Care Ltd received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This assessment included a site visit to the office location.

This assessment was carried out by an assessor, a regulatory coordinator and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Assessment activity started on 15 August 2025 and ended on 8 September 2025. We looked at 15 quality statements as part of this assessment. We gave the service 24 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection. The site visit was carried out on 19 August 2025. We spoke to the registered manager, team leader and administrator at the time of our visit.

We also gathered further information remotely from the service such as staff call logs and policies. We spoke to 1 person and 11 relatives of people that used the service and 10 staff after the site visit for feedback about the service.

Updated 18 August 2025

At our last comprehensive inspection, we found a breach of regulations regarding staffing, specifically staff being late for care visits. At this assessment, we found the service had made improvements and was no longer in breach of regulations.

There were systems to ensure staff attended care visits on time. There were systems to safeguard people from abuse. Medicines were being managed safely. Risks were identified and assessments were in place to ensure people received safe care. Staff were recruited safely. Staff had completed key training to perform their role effectively. Infection control systems were in place.

There were quality assurance systems to ensure people received safe care. There were quality monitoring systems to obtain feedback. Staff felt supported by the management team. The service worked in partnership with other professionals to ensure people were in the best of health.