Our current view of the service
Updated
29 July 2025
We carried out this announced on-site inspection on 28 October 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice had systems in place to identify and manage risks, which were mostly effective. The provider should ensure the processes related to the medical emergency kit, hazardous substances and radiation equipment are reviewed to maintain effective oversight.
The practice is in South Shields and provides NHS dental care and treatment for adults and children.
The practice had 1 treatment room.At the time of our inspection, there was a total of 7 staff, of which there were 1 dentist, 1 dental nurse, 1 trainee dental nurse, 2 dental therapists, and 2 receptionists. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 1 trainee dental nurse, and 1 receptionist.
People's experience of the service
Updated
29 July 2025
On the day of our inspection, we spoke with and saw patient feedback from 6 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Absolutely brilliant, the dentist is lovely and tells me [what] I need and the staff also lovely, made to feel welcome every time I’ve visited.”
“All the staff were lovely and made appointment as nice as possible. Receptionist was amazing, went above and beyond.”
“Very pleasant staff. Very pleasant dentist providing good advice. Good practice.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.