About the service Custom Care - Wolverhampton is a domiciliary care service providing personal care to older adults, younger disabled adults, and children who are living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by care staff who were trained and understood how to reduce the risk of infection. People told us staff wore personal protective equipment (PPE) when entering people’s homes and during personal care tasks. Staff understood their roles and responsibilities in relation to infection control and hygiene. People were provided with information and guidance around infection control, including managing risks associated with Covid-19. The service had infection control policies and procedures in place including current relevant national guidance. The service understood how to respond to infection risks and worked alongside external agencies and professionals in the management of these risks.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 13 November 2018).
Why we inspected
We undertook this targeted inspection to follow up on specific concerns which we had received about the service. We received information raising concerns about the care staff and service’s infection control practices, including those associated with Covid-19. A decision was made for us to inspect and examine those risks. The overall rating for the service has not changed following this targeted inspection and remains Good.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We found no evidence during this inspection that people were at an increased risk of infection from these concerns.
Please see the safe section of this full report.
You can read the report from our last comprehensive inspection by selecting the all reports’ link for Custom Care – Wolverhampton on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.