We carried out an announced comprehensive inspection OHP – Woodgate Valley Health Centre on 14 May 2019.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm. Staff we spoke with demonstrating good understanding of safeguarding principles.
- Patients received effective care and treatment that met their needs. Staff dealt with patients with kindness and respect and involved them in decisions about their care. Feedback from patients was positive about the way staff treated people.
- There were adequate systems to assess, monitor and manage risks to patient safety. The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided.
- The practice was proactive in gaining and responding to patient feedback and the team continually monitored this to ensure patient satisfaction. This was reflected in the responses to the National GP Patient survey which were positive across various areas, including for access to care.
- Staff worked together and with other organisations to deliver effective care and treatment. The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- The practice was proactive in recording incidents and significant events. The practice was a member of Our Health Partnership (OHP) and was required to submit a range of core quality markers as part of a self-declaration to OHP which included significant event details and root cause analysis information. This process enabled incidents and events to be shared through OHP’s clinical and governance systems.
- The practice held a virtual diabetic clinic for patients with complex diabetes and offered insulin initiation for patients in the locality. This involved joint working with a diabetic consultant and referrals for patients that were registered at other local practices. Evidence provided as part of the inspection highlighted that this was working well, positive patient outcomes included a drop in blood glucose (sugar) levels for their complex diabetic patients, an increase in the identification and care of pre-diabetic patients, a reduction in non-attenders for annual reviews and health weight reduction in patients who had commenced on injectable therapy.
- Furthermore, the practice continued to deliver diabetic masterclasses, these were held with a professor and a member of the diabetic team from the University Hospital Birmingham. Due to the success of these clinics the practice had been approved for formal delivery through the Diabetes Transformation Funding programme.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care