Updated 2 August 2022
We undertook a follow up focused inspection of Your Dentalcare Bexhill-on-Sea on 31 May 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a focused inspection of Your Dentalcare Bexhill-on-Sea on 25 January 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well led care and was in breach of regulations 12, Safe care and treatment and 17, Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Your Dentalcare Bexhill-on-Sea dental practice on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it safe?
- Is it effective
• Is it well-led?
Our findings were:
Are services safe?
We found this practice was not providing safe care in accordance with the relevant regulations.
The provider had made insufficient improvements to put right the shortfalls and had not responded to the regulatory breaches we found at our inspection on 25 January 2022.
Are services well-led?
We found this practice was not providing well-led care in accordance with the relevant regulations.
The provider had made insufficient improvements to put right the shortfalls and had not responded to the regulatory breaches we found at our inspection on 25 January 2022.
Background
The provider has two practices and this report is about Your Dentalcare Bexhill-on-Sea.
Your Dentalcare Bexhill-on-Sea is in Bexhill-on-Sea and provides NHS and private dental care and treatment for adults and children.
There is stepped access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice.
The dental team includes a dentist, a trainee dental nurse, a general practice manager for both practices and a practice manager. The practice has two treatment rooms. One of the treatment rooms is decommissioned.
During the inspection we spoke with the practice manager as the practice was closed to patients on the day of the inspection. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday 9am to 5pm
We identified regulations the provider was not meeting. They must:
- Care and treatment must be provided in a safe way for service users
- Systems or processes must be established and operated effectively to ensure compliance with the requirements of the fundamental standards as set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014