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Inspection Summary

Overall summary & rating


Updated 23 May 2019

About the service:

Ashdown Lodge is a 13-bedded care home, providing personal care and accommodation for up to 13 older people and people who have dementia. The home is situated in Rustington. At the time of our inspection there were nine people living at the home.

The home is located over two floors which are accessible via stairs or a lift shaft. The home had a lounge and dining area with a garden at the rear of the home.

For more details, please see the full report which is on the CQC website at

People’s experience of using this service:

People’s needs were not met by the design and adaptation of the building. For example, the communal toilets were not accessible to people with mobility issues. We found improvements were required, for people living with dementia to ensure people were stimulated and able to orientate themselves regarding the day, date and time.

People told us they felt safe living at the home. One person told us, “The people are friendly the staff are friendly. I’m free to do what I like, go to dinner, sit in the garden.” Staff were trained in adult safeguarding and knew how to raise concerns. Risk to people were known and documented and staff were given guidance to support people safely.

People were supported by trained staff who were knowledgeable and knew how to care for people, in line with their needs and preferences. People were supported to live as independently as possible and have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and the policies and systems supported this practice.

People were encouraged and supported to eat and drink well. The meals were varied, and people were able to have choice in what they ate and drank. People had access to other health care professionals and people’s health needs were monitored by staff.

Relatives and visitors were welcomed to visit people and they told us that staff treated them with kindness. We observed friendly interactions throughout the day and people appeared happy and relaxed.

Care plans described people’s preferences and needs, and people’s end of life care was discussed and planned with their wishes respected.

People were encouraged to express their views and had completed surveys. They said they felt listened to and any concerns or issues they raised were addressed.

The provider had quality assurance systems in place to monitor the standard of care and drive improvement. Systems supported people to stay safe and reduce the risks to them, ensuring they were cared for in a person-centred way.

More information is in Detailed Findings below.

Rating at last inspection: Requires Improvement (Report published on 3 May 2018).

Why we inspected: This was a scheduled inspection

Follow up: We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Good.

Inspection areas



Updated 23 May 2019

The service was safe

Details are in our Safe findings below.


Requires improvement

Updated 23 May 2019

The service was not always effective

Details are in our Effective findings below.



Updated 23 May 2019

The service was caring

Details are in our Caring findings below.



Updated 23 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 23 May 2019

The service was well-led.

Details are in our Well-Led findings below.