Jesmund Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People, and others involved in their care, were involved in assessments of their care and support needs. Senior staff regularly monitored and reviewed people’s care and support needs with them so that their records remained up to date with information about their current needs. A relative told us, “We have had reviews. When my [family member] came here she could speak and used a wheelchair. Things have changed and they have adjusted their care to accommodate the change.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff completed training at regular intervals so that their skills and knowledge remained up to date with current practice and standards. The registered nurses undertook specific clinical training to ensure they could meet people’s nursing needs effectively. A person told us, “The girls here are well trained. They are very good.”

The registered manager kept up to date with current research, best practice and relevant guidance to ensure the service delivered care in line with recognised standards.

People were supported to maintain adequate nutrition and hydration in line with their preferences and assessed needs. A person told us, “I like the food. There’s always something I like on the menu.” A relative said, “My relative has to have a soft food diet. They provide for people's needs.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The staff team worked well together. They shared information and updates about people to ensure a consistent approach to the care and support provided to them.

Staff worked proactively with healthcare partners to make sure people received appropriate support for all their care and support needs. A healthcare partner told us, “I think they are good at highlighting changes quickly when things change.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff used a range of healthcare tools to assess and monitor people’s ongoing health and wellbeing. Any changes or concerns were promptly reported to the relevant healthcare partners to ensure people received timely and appropriate support.

People were supported to access healthcare services when they needed them. Staff worked closely with healthcare partners, sharing information about people’s needs to ensure support was well co-ordinated and tailored to them.

Senior staff regularly reviewed information relating to people’s healthcare needs to ensure care plans and guidance was focussed on current needs and effective at promoting people’s ongoing health and wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The staff team understood people’s care goals and outcomes and supported people to achieve these. They worked well with healthcare partners to monitor and review people’s clinical needs, to make sure the support they received for this remained effective. A healthcare partner told us, “I get on very well with the registered manager and nurses…I will see the people they want me to see as well as anyone else they want to speak about…they are proactive about getting medical attention and care.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff sought people’s permission and consent before they provided any care and support.

Mental capacity assessments were completed with people and others involved in their care. Where people could not make decisions and consent to their care, processes were in place to make sure any decisions would be made in their best interests.