OHP - College Road Surgery

Updated 7 March 2024

OHP-College Road Surgery a NHS GP practice which provides primary care services to patients in the Kingstanding area of Birmingham. The practice is rated as Good overall, with all key questions rated as good. We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at OHP-College Road Surgery on the 7 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. We found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care. The practice used feedback and other information to monitor and improve access and had taken action. This was seen in relation to how easy it was for patients to contact the practice. However, improvements had not yet been consistently demonstrated in the National GP Patient Survey.

Updated 7 March 2024

In the 2023 National GP Patient Survey, the practice’s data for access was below national averages in most areas. In particular Patient satisfaction with their GP practice appointment times and overall experience of making an appointment. However satisfaction with the appointment offered was above the national average. Patient feedback gathered by the practice was more positive, but this cannot be compared directly to the National GP Patient Survey. We also received feedback from 27 patients about the service which was overwhelmingly positive about the service, including most comments relating to access. We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. Although we saw the practice was attempting to improve access, this was not yet consistently reflected in the GP patient survey data.