The Care Quality Commission
  • Dentist
  • Dentist

Archived: Buttercross View Dental Practice

25 Market Place, Bingham, Nottingham, Nottinghamshire, NG13 8AN (01949) 838851

Provided and run by:
Dr Dilip Chawla

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

All Inspections

7 February 2014

During a routine inspection

Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with five patients who used the service and asked them for their views. We also spoke with the receptionist, two dental nurses, a hygienist and a dentist, who was also the practice manager. We looked at some of the records held in the service.

We found people gave consent to their care and treatment and received care and treatment that met their needs. Patients we spoke with all confirmed they had understood their care and treatment options and had been involved in making decisions about these. One patient told us, 'I had to decide between a filling or a crown.' Another patient said, 'I was told what was needed. I was told this clearly and I understood everything.'

We found the practice was kept clean and hygienic. One patient told us, 'I like to see they take care. They always wash their hands.' We found the staff team were supported through training and the provider assessed and monitored the quality of the service. The practice manager told us one improvement made to the service as a result of a patient survey was to provide some evening and weekend appointments.