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Archived: Shalom Home Care Ltd

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All reports

Inspection report

Date of Inspection: 14 May 2013
Date of Publication: 4 June 2013
Inspection Report published 04 June 2013 PDF | 80.72 KB

Overview

Inspection carried out on 14 May 2013

During an inspection to make sure that the improvements required had been made

We spoke with one person who used the service, two carers and five members of staff. We also reviewed 11 care plan review records

We reviewed 11 care plan review records and found evidence that people’s care needs had been discussed and their views documented. The people who used the service had also signed the documentation, which verified their agreement with the plan of care.

We saw evidence that 44% of care records and risk assessments had been reviewed in April 2013 and when considered necessary changes had been made to the plan of care. The manager explained that all care records would be reviewed by the end of June 2013

We also saw evidence that ten spot checks and three observational assessments had been carried out since April 2013. The learning and development manager explained that these checks and assessments were used to develop the staff training programme

Quality issues were discussed in all the meetings and we saw issues identified through spot checks, care record monitoring, the quality assurance survey and complaints formed part of the agenda for the meetings.