The Care Quality Commission

Archived: The Dovecote

69 Bagshaw Street, Pleasley, Mansfield, Nottinghamshire, NG19 7SA (01623) 480445

Provided and run by:
L H A Support Services

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

19 December 2012

During an inspection in response to concerns

This inspection was undertaken in response to concerns reported to the commission. Two compliance inspectors performed an inspection at the home on 19 December 2012. At that time we provided the support staff, and the relatives of service users, with the opportunity to comment on the quality of service provision within questionnaires. We sent out 38 staff questionnaires and 14 relative surveys. We received seven responses from the care staff and five responses from people's relatives.

5 November 2012

During a routine inspection

People who used the service told us that care staff involved them in their care, treatment and support programme and told us that they received input and treatment from other health care professionals when required.

People who used the service told us that they were encouraged to undertake a range of social activities within the home and within the community and felt their social needs were being met. They told us they felt safe in the home and felt that the staffing levels were sufficient to meet their needs. They also felt the staff had the right qualifications, skills and knowledge to perform their duties in a safe manner.

People who used the service told us they were provided with the opportunity to comment on the quality of service provision at residents meetings and were able to discuss any issues which were important to them with the management team.

We found that the organisation had an effective recruitment process in place which adhered to current legislative requirements. We also found that support staff had received a training package to ensure they were competent and confident in performing their duties.

We found that quality auditing procedures were undertaken to monitor the quality of service provision and where shortfalls had been identified, such as the quality of the environment, appropriate actions had been taken.