Ryhope Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, wellbeing and communication needs with them.

People’s needs were assessed prior to them moving into the home and these were reviewed regularly. However, people and most relatives said they were not involved in care planning and were not aware if reviews had taken place.

The provider did not always plan and deliver people’s care and treatment with them, including what was important and mattered to them.

The lunch time experience was mainly positive with a calm, relaxing atmosphere. However, a staff member asked a person if they enjoyed their lunch then removed their plate, which still contained food, without checking if the person was finished eating. Another person had their meal placed in front of them in a communal lounge for approximately 30 minutes before receiving support from a staff member. We fed this back to the provider to address with staff.

Staff did not support people with appropriate strategies, to ensure they understood their meal choices.

Staff supported people with meals and drinks, showing patience and respect. People and relatives told us people enjoyed their meals and there was always a choice. A person said, “The food is good and I have plenty to eat.”

The provider did not always routinely monitor people’s care and treatment effectively to continuously improve it. They did not always ensure that outcomes were positive andconsistent, or that they met both clinical expectations and the expectations of people themselves.

Incident and accident records contained gaps and lacked detailed information. This meant the provider did not have adequate information to identify triggers, themes or trends to create effective plans to reduce risk of a recurrence.