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Inspection Summary

Overall summary & rating


Updated 28 March 2019

About the service:

Rookery Cottage is a small residential care home providing personal care and accommodation for up to 13 people, some of whom have dementia. There were 10 people living in the home at the time of our inspection.

People’s experience of using this service:

• There were sufficient staff to meet people’s care and support needs. Staff had been recruited safely and improvements had been made with regards to retaining proof of staff identity.

• The management team had developed and implemented comprehensive audits to monitor the quality and safety of the service..

• People, relatives, staff and healthcare professionals told us Rookery Cottage had a homely atmosphere and a strong emphasis on the importance of family and community connections.

• The environment had recently been refurbished to a high standard; people had a comfortable and clean place to live.

• Staff felt a strong sense of ownership and pride in the service and felt well supported by the management team. Any concerns raised were effectively responded to and acted on appropriately.

• Plans of care had been developed and reviewed with people and their relatives, and the staff team knew people they were supporting well.

• People’s personal preferences had been identified and they were supported to attend a diverse range of activities.

• People and relatives fed back they were happy with the care provided.

• Risks associated with people’s care and support had been appropriately assessed and managed. People told us they felt safe living at the service and with the staff team who supported them. The team were aware of their responsibilities for keeping people safe and had received the relevant safeguarding training.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

• People received kind and compassionate care at the end of their lives.

More information about the inspection is in the full report.

Rating at last inspection:

At our last inspection, the service was rated Requires Improvement in Safe and Well Led and Requires Improvement overall. Our last report was published on 23 March 2018.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received and assess if improvements have been made.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 28 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 28 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 28 March 2019

The service was Caring.

Details are in our Caring findings below.



Updated 28 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 28 March 2019

The service was well-led.

Details are in our Well-Led findings below.