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Inspection Summary


Overall summary & rating

Good

Updated 5 July 2019

About the service

Ur Choice Care Limited is a domiciliary care agency that provides care and support to people living in their own homes. At the time of this inspection the service was providing support to 17 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe using Ur Choice Care Limited. They told us they received continuity of care as the same staff assisted them at the time agreed. They did not feel rushed and they had confidence in the staff that supported them. The risks to people had been identified and managed and staff’s knowledge of this was good. People received their medicines as prescribed and were protected from the risks associated with infection. Staff had been safely recruited and there were enough of them to meet people’s needs safely and effectively.

Positive outcomes were achieved for people. This was because staff were skilled, had been trained and supported and understood their roles. Staff told us they were happy in their work and people agreed that staff were friendly and engaging which had a positive impact on them. People’s nutritional and healthcare needs were met, and staff supported them to achieve this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described a staff team that were kind, considerate and compassionate. They felt comfortable with those that supported them and had built trusting relationships with them. Staff understood the need to maintain people’s dignity, privacy and independence and supported them to do so. People were partners in their care delivery and were involved in the planning of it. Staff took their lead from those they supported and were flexible in their approach.

Through person-centred care planning, people’s needs were met in an individualised manner. Preferences were adhered to and people received care that was personalised to them and those important to them. Care needs were reviewed regularly and as required and changes made as needed. People with specific communication needs had information in their desired method. The service had a complaints policy in place however people told us that the service was good at rectifying concerns should they arise.

The service was well managed by a registered manager people described as involved, engaged and supportive. Morale amongst the staff was good and effective team work was evident. The monitoring of the service was ongoing and achieved via several effective methods. The registered manager had developed strong relationships with other professionals. Registration requirements were mostly met however we have made a recommendation about events the service is required to tell us about by law.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published on 31 August 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 July 2019

The service was well-led.

Details are in our well-Led findings below.