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Archived: Cedar House Care Home

The partners registered to provide this service have changed - see old profile

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All reports

Inspection report

Date of Inspection: 24 September 2012
Date of Publication: 20 October 2012
Inspection Report published 20 October 2012 PDF | 87.9 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we have gathered about Cedar House Care Home, looked at the personal care or treatment records of people who use the service, carried out a visit on 24 September 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

We talked with the visiting health care professional and the environmental health officer.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People told us they had the opportunity to look around the service to make sure the facilities on offer suited their needs and it was the right place for them. One person explained that their relative found the service at short notice for them and said "So far I haven't been disappointed with choosing to move here." A relative of a person using the service said "We came to have a look around and we're now thinking about making this stay permanent."

People who use the service were given appropriate information regarding their care or support needs. People told us they were involved in deciding what care and support they received and took account of their individual preferences. One person told us “I manage to look after myself most of the time but it’s reassuring to know staff are here to help me.”

We checked the files of four people using the service and found that an initial assessment of needs was completed. The assessment included information about the person’s care and support needs, their likes and dislikes, and their interests. The initial assessments were completed prior to them moving to the service. Where people were referred and supported by the local authority, a copy of the needs assessment was kept and supported the initial assessment carried out by the registered manager.

We saw people made choices with regards to how they spent their day. People sat in the lounge and later took part in the quiz organised by staff. Some people remained in their bedroom; reading, watching television or spent time with their visiting relatives. There was information about the forthcoming social events displayed around the service. This showed the service organised social events and activities for people to take part in.

People told us staff respected their privacy and dignity all times. We saw staff supported people in a friendly manner and ensured their dignity was maintained. Two people explained how staff maintained their dignity whilst assisting them to shower and bathe. One person said “I was unsure about the male carer at first but found he didn’t make me feel uncomfortable and showed respect.”

People’s diversity, values and human rights were respected. We found staff were aware of people’s diversity and how to support people with a disability. This included supporting people to continue observing their religious beliefs or supporting people with a physical disability or dementia. A visiting relative told us the service responded to their relative’s request to change bedroom because the new bedroom had better access to the ensuite facility. This enabled the person to maintain their independence and dignity.

We saw that there were regular meetings held for people using the service and their families. People told us they had opportunities to comment about the service and offered feedback on how the service was run. The minutes of the last meeting showed the topics discussed included some updates from the previous meeting, menus and activities organised by the service. One person said “Although we do have meetings here with everyone, we can speak to the manager anytime if there’s a problem.”