• Hospital
  • Independent hospital

InHealth Endoscopy - Suffolk Community Centre Also known as Prime Diagnostics - Suffolk

Overall: Good read more about inspection ratings

1st Floor, 22 Hening Avenue, Ravenswood, Ipswich, Suffolk, IP3 9QJ (01473) 723806

Provided and run by:
InHealth Endoscopy Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about InHealth Endoscopy - Suffolk Community Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about InHealth Endoscopy - Suffolk Community Centre, you can give feedback on this service.

11 January 2022

During a routine inspection

We rated this service as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse. The service controlled infection risk well. Staff assessed risks to patients, acted on them. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment to patients and provided pain relief if required. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

  • The service had not always maintained patient record keeping to the standard set out by the provider. Although the service had improved record keeping performance.

19 December 2013

During a routine inspection

We spoke with four people who used the service. They were all attending the service for the first time. They told us that they had received enough information about the service and their appointment. One person said, "I was seen really quickly, I only saw my doctor on (day) and got in today." Another person said, "I got my appointment pretty quick, they are very good."

We saw that when people arrived for their appointments the staff interacted with them in a caring, respectful and professional manner.

We saw 11 people's records which showed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We saw that the provider worked with other professionals involved in people's care and treatment to ensure that they were provided with a safe and consistent service.

We saw that there were appropriate arrangements in place to manage medicines. People were cared for in a clean and hygienic environment. Checks were made on equipment used to ensure that it was fit for purpose and safe to use.

We found that there were enough staff to meet the needs of the people who used the service. People were cared for by staff who were trained to meet their needs.

The provider had an effective system to regularly assess and monitor the quality of service that people received. People's comments were listened to and acted on.