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Chorley Domiciliary Service Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 6 November 2018

Chorley Domiciliary Care service provides personal care to people living in their own houses in the community. CQC only inspects the service being received by people provided with 'personal care' and help with tasks related to personal hygiene and eating.

The service is registered to support older people, people living with dementia, learning disabilities or autistic spectrum disorder, mental health needs, physical disability and younger adults.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There continues to be a registered manager in post who is supported by seven team managers. People and staff spoke positively about the management team of the service.

Risks to people were assessed and action taken to reduce them. Staff were able to explain different types of abuse and were aware of action they should take if they had any concerns. A safeguarding referral had been made appropriately.

There were safe systems in place to support people with their medicines.

Appropriate recruitment checks were undertaken before staff started their employment, to ensure they were suitable to work with vulnerable people.

There was a large staff team in place and a system was in place to ensure a person is supported by a consistent staff team.

Staff received induction, training and supervision to give them the skills and knowledge they needed to care for people effectively. From the start of employment all staff work towards achieving the Care Certificate and then are encouraged to pursue further development opportunities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

People received support with their nutritional needs where required and people were satisfied with the support they received to shop and prepare meals.

Staff sought advice from healthcare professionals when they had any concerns about people's health.

Staff treated people with dignity and respect and supported people to maintain their independence. We observed caring interactions between staff and people who used the service. It was evident staff knew people well and that meaningful relationships had developed. There was a positive, person-centred culture within the service.

Care plans were in place to give staff the information they needed to support people in line with their preferences and needs.

The provider had a policy for responding to any concerns and complaints. People told us they would feel comfortable reporting any concerns and were confident these would be addressed.

There was a quality assurance system in place to monitor the quality of care. This was overseen by the registered manager and audited by senior managers of the Local Authority.

Inspection areas

Safe

Good

Updated 6 November 2018

This service remains Good.

Effective

Good

Updated 6 November 2018

This service remains Good.

Caring

Good

Updated 6 November 2018

This service remains Good.

Responsive

Good

Updated 6 November 2018

This service remains Good.

Well-led

Good

Updated 6 November 2018

This service remains Good.