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Park Lane Residential Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 6 April 2019

About the service: Park Lane is a residential home that is registered to provide accommodation and personal care for up to 42 older people and people living with dementia. At the time of our inspection there were 39 people living there. Accommodation is over three floors, with communal lounges and dining areas on two floors, a bar area, hair salon and secure garden.

People’s experience of using this service: People living at the service told us they were happy and received care that was tailored to their individual needs and preferences.

People were kept safe from the risk of avoidable harm. Detailed risk assessments were in place and these were regularly reviewed and updated.

Medications were managed safely; all staff had received medication training and regular competency assessments.

The home was very clean and free from malodours, staff used appropriate techniques to prevent the spread of infection.

The premises had been decorated in way that made it easy for people living with dementia to navigate the building and recognise their room. There was a bar area that people and their relatives could choose to visit if they wished.

People told us they enjoyed the food and drink provided. We observed mealtimes, saw that people had a choice of meals. Mealtimes were a relaxed and sociable time at the home.

People living there and staff had formed close bonds, there were enough staff to complete required tasks and provide companionship. We observed many times where staff and people living there engaged in meaningful conversations.

There was a variety of activities on offer. Activities were tailored to the individual preferences of the people living there.

People, relatives, staff and a healthcare professional all spoke very highly of the registered manager. All told us she was friendly, approachable, caring, fair and ran a happy home.

Rating at last inspection: At the last inspection the service was rated good. (Published July 2016).

Why we inspected: This was a planned comprehensive inspection. We had not received any information of concern prior to the inspection.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 6 April 2019

The service was safe

Details are in our Safe findings below.



Updated 6 April 2019

The service was effective

Details are in our Effective findings below.



Updated 6 April 2019

The service was caring

Details are in our Caring findings below.



Updated 6 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 6 April 2019

The service was well-led

Details are in our Well-Led findings below.