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Better at Home (IOW) Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 June 2019

About the service:

Better at Home (IOW) Limited is domiciliary care agency which provides support and personal care to people living in their own home. Not everyone using Better at Home (IOW) Limited received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection 60 people were receiving a regulated activity from the service.

People’s experience of using this service:

We received positive feedback from all people and relatives. All staff including the management team, care staff and office staff were praised for their kindness and professionalism and the consistent high quality and reliability of the service provided.

People told us they received safe care and were confident that if they raised concerns, the management team would act promptly to address these.

People were supported by consistent and suitably trained staff.

People received their medicines as prescribed and infection control risks were managed effectively.

Individual and environmental risks were managed appropriately, and people were protected from avoidable harm.

People's rights to make their own decisions were respected. Staff supported people to make choices in line with legislation.

People were supported to access health and social care professionals if needed.

Care plans were detailed and person centred. People were involved in deciding how they wished to be supported and in reviewing their care plans when needed.

The management team kept in regular contact with people by visiting them in their homes, checking if they were happy with the service they received and if any changes were needed.

The management team were open and transparent. They understood their regulatory responsibilities.

A quality assurance system was in place to continually assess, monitor and improve the service.

The service worked well with other partners, organisations and commissioners.

The service met the characteristics of Good in all areas. More information is in the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The service was last inspected in October 2016 where we undertook a full comprehensive inspection (report published November 2016). It was awarded a rating of Good.

Why we inspected:

This was a planned inspection based on the previous inspection rating.

Follow up:

There is no required follow up to this inspection. We will continue to monitor all information received about the service to understand any risks that may arise and to ensure the next inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 8 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 8 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 8 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 8 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 8 June 2019

The service was well-led.

Details are in our Well-Led findings below.