The Care Quality Commission
  • Doctor
  • GP practice

Clifton Hampden Surgery

Overall: Good read more about inspection ratings

The Surgery, Watery Lane, Clifton Hampden, Abingdon, Oxfordshire, OX14 3EJ (01865) 407888

Provided and run by:
Clifton Hampden Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Clifton Hampden Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Clifton Hampden Surgery, you can give feedback on this service.

28 September 2019

During an annual regulatory review

We reviewed the information available to us about Clifton Hampden Surgery on 28 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

22 May 2018

During a routine inspection

This practice is rated as Good overall. This was the first inspection of Clifton Hampden Surgery since it was registered with the Care Quality Commission (CQC) as a GP partnership. (Previously the practice was registered to an individual GP and the inspections carried out in December 2016 and July 2017 resulted in a rating of Good).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Clifton Hampden Surgery on 22 May 2018. This inspection was carried out because the practice registered as a partnership in September 2017 and all newly registered providers receive an inspection as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a focus on continuous learning and improvement at all levels of the organisation.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice regularly reviewed the safety of the premises to deliver health care.
  • Patients taking repeat medicines received regular review of their prescriptions.

The areas where the provider should make improvements are:

  • Review the consistency of recording acknowledgement of complaints.
  • Review and update the guidance for reception staff to identify potential serious symptoms patients report when seeking an appointment including sepsis.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice