The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Golden Valley Care

Poolspringe Farm, Llanwarne, Hereford, Herefordshire, HR2 8JJ (01981) 540347

Provided and run by:
Golden Valley Care

All Inspections

During a check to make sure that the improvements required had been made

When we carried out our first inspection of this service many of the findings were positive and people using the service were very complimentary. They told us the service was personalised, caring, responsive and reliable. We found that improvements were needed in three areas.

During this review we found that the necessary improvements had been made. The arrangements for safeguarding vulnerable adults from abuse or neglect had been strengthened through the development of procedures, awareness and training. The management procedures and systems had been developed including those relating to employment and health and safety. People's care plans had been reviewed and copies were now held in the office as well as in people's homes. Training in core areas had been organised to provide staff with the knowledge and skills they needed to carry out their role safely and competently. We spoke on the telephone with two of the permanent care staff who confirmed that they had attended recent training that they had found to be very helpful.

We found that appropriate action had been taken and although some staff training had not yet taken place we judged that the risks were much reduced and the service was compliant.

29 July 2013

During a routine inspection

The company was owned by two people, one of whom was the registered manager. Both were present for the inspection and in this report we refer to them both as, 'the providers'.

People told us they received a good and reliable service from staff who were respectful, kind and caring. People liked being supported by a small team of staff who got to know them well.

People's needs had been assessed by the providers and they had a care plan kept in their home. In some cases the providers still delivered the care themselves.

People felt they were provided with safe care and they trusted the staff who supported them. The providers had not developed their procedures and knowledge about how to manage safeguarding situations in partnership with the local authority.

Staff had not attended all the formal training required for their role but courses were being booked. The risks from this were reduced by the effectiveness of the induction process and the close involvement of the providers in each person's care delivery.

People using the service and the staff found the agency to be responsive and effectively led. Some quality assurance systems were in place and we found no evidence of poor outcomes for people using the service. There were gaps in the management arrangements and there was no written action plan to show when these would be addressed.