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Minster Grange Residential Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 31 March 2020

About the service

Minster Grange Residential Home is a residential care home providing personal care to for up to 26 people aged under and over 65, who may have dementia, physical disability or sensory impairment.

Minster Grange Residential Home accommodates 26 people across two floors. Most rooms have their own suit and some rooms are shared rooms. At this inspection 25 people were living in the home.

People’s experience of using this service and what we found

People told us they felt safe and supported by the staff who worked in the home. One person said, “I am very happy here.” Staff recognised different types of abuse and how to report it. The registered manager understood their safeguarding responsibilities and how to protect people from abuse. Potential risks to people's health and wellbeing had been identified and were managed safely. People, and where appropriate, their relatives, had been involved with decisions in how to reduce risk associated with people’s care. A relative told us, “I feel like they really listen to me and understand.” There were sufficient staff on duty to keep people safe and meet their needs. People's medicines were managed and stored in a safe way. Safe practice was carried out to reduce the risk of infection.

People's care needs had been assessed and reviews took place with the person and where appropriate their

relative. Staff had the training and support to be able to care for people in line with best practice. People were supported to have a healthy balanced diet and were given food they enjoyed. Staff worked with external healthcare professionals and followed their guidance and advice about how to support people following best practice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did support this practice.

People were supported by staff who treated them well. One relative said, “I visited a lot of home and so glad I managed to get a place here for [person’s name]. They are very content.” Staff treated people as individuals and respected the choices they made. Staff treated people with respect and maintained their dignity.

People's care was delivered in a timely way, with any changes in care being communicated clearly to the

staff team. People told us they were supported and encouraged to maintain their hobbies and interests that were individual to them. People had access to information about how to raise a complaint. The provider responded to complaints in line with their policy and procedure. People's end of life care needs were met in line with their preferences in a respectful and dignified way.

All people, relatives and staff felt the registered manager had made positive improvements to the home and the way the service was run. The registered manager was visible within the home and listened to people and staff's views about the way the service was run. The provider had put checks into place to monitor the quality of the service provision.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 14 November 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 31 March 2020

The service was safe.

Details are in our safe findings below.



Updated 31 March 2020

The service was effective.

Details are in our effective findings below.



Updated 31 March 2020

The service was caring.

Details are in our caring findings below



Updated 31 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 31 March 2020

The service was well-led.

Details are in our well-Led findings below.