Updated 24 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector carried out the inspection.
Service and service type:
Creative Support – Manchester Extra Care Services provides personal care to some people who live in their own flats within an extra care housing scheme. Extra care housing is purpose-built or adapted accommodation in a shared site or building. People's housing was provided by a separate provider under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care service. The service is provided from two premises, Hibiscus Court and Shore Green. Shore Green is specifically designed to provide care to people living with dementia or memory problems.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was announced. We gave the provider a few days' notice about the inspection site visit. This was because we needed to plan with the provider to speak with people who use the service.
What we did:
We reviewed information we held about the service. This included details about incidents the provider must notify us about, such as accidents or abuse. We reviewed the information the provider had sent us in their provider information return (PIR). The PIR gives some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
We contacted local authority commissioning teams. No concerns were raised about Creative Support – Manchester Extra Care Services.
During the inspection, we visited two premises where the regulated service was being delivered, Shore Green and Hibiscus Court. We reviewed two people's care records, two staff files around staff recruitment, training and supervision. Records relating to the management of the service and a variety of policies and procedures developed and implemented by the provider were also reviewed.
We spoke with the locality manager, registered manager, team leader and seven care staff. We spoke with six people and one person’s relative. This included three home visits to people who received a service from Creative Support – Manchester Extra Care Services at Hibiscus Court.