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Nurseplus UK - 3 Hyde Gardens Good

Inspection Summary


Overall summary & rating

Good

Updated 10 October 2019

About the service

Nurseplus UK - 3 Hyde Gardens is a domiciliary care agency which provides support with personal care to people living in their own homes. The provider is a large organisation who has a number of branches throughout the country. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 39 people were receiving support with personal care.

People’s experience of using this service and what we found

People were supported by staff who were kind, caring and patient. They understood people’s care and support needs and what was important to each person. They were enabled to make their own decisions and choices about the care they received each day.

People received support from a regular group of staff who knew them and understood their support needs. The deputy manager was continually working to ensure people’s group of care staff remained as small as practicably possible. Staff arrived at their calls when they should and stayed for the correct amount of time.

People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns. There were enough staff working to provide the support people needed. Recruitment procedures ensured only suitable staff worked at the service.

Risk assessments provided guidance for staff about individual and environmental risks. Staff understood the risks associated with the people they supported. People were supported to receive their medicines safely, when they needed them.

Staff received training that enabled them to provide the care and support that people needed. Staff received regular supervision and support from the deputy manager. They felt supported by their colleagues. People's health needs were met, they were supported to have access to healthcare services when they needed them. People told us staff were attentive to their health needs and would seek guidance when necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a manager working at the service who had good oversight. They were able to tell us about people and their needs. They were working to continually develop and improve the service. There was an audit system which helped the provider identify areas which needed to be improved.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 16 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 October 2019

The service was well-led.

Details are in our well-Led findings below.