You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 17 December 2019

Emergency and urgent care was the main activity. We rated this service as outstanding for effective and carin

g

because:

  • The service had enough staff to care for patients and keep

    them safe. Staff had training in key skills and managed

    safety well. The service controlled infection risk well.

    Staff assessed risks to patients, acted on them and kept

    good care records. They managed medicines well.

    The service managed safety incidents well and learned

    lessons from them.

  • Staff provided outstanding care and treatment.

    The

    in-house tools developed to support crews whilst treating p

    atients were innovative and supported positive patient outcomes.

    The training opportunities available to staff were

    creative and encouraged a positive culture. The Medical

    Center was

    achieving recognised accreditation schemes

    that

    supported the local health economy.

    Managers

    monitored the effectiveness of the service and made sure

    staff were competent. Staff worked well together for the

    benefit of patients and supported them to make decisions

    about their care.

  • Staff treated patients with compassion and kindness, and

    we received numerous examples of staff going above and

    beyond. The ethos of putting the patient first was embedded

    within the culture. Staff respected patient’s privacy and

    dignity, took account of their individual needs, and helped

    them understand their conditions. Staff understood the

    importance of supporting friends and family as well as the

    patient.

  • The service planned care to meet the needs of local people,

    took account of patients’ individual needs, and made it easy

    for people to give feedback. People could access the

    service when they needed it.

  • Leaders ran services well and supported staff to develop

    their skills. Staff understood the service’s vision and values,

    and how to apply them in their work. Staff felt respected,

    supported and valued.

Inspection areas

Safe

Good

Updated 17 December 2019

Effective

Outstanding

Updated 17 December 2019

Caring

Outstanding

Updated 17 December 2019

Responsive

Good

Updated 17 December 2019

Well-led

Good

Updated 17 December 2019

Checks on specific services

Emergency and urgent care

Outstanding

Updated 17 December 2019