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A&M Home Care Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 2 April 2020

About the service

A&M Homecare is a domiciliary care agency which provides assistance with personal care to people living in their own homes. At the time of the inspection they were providing support to 13 people.

At the time of our inspection visit everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received care and support from a consistent staff team who knew about risks associated with their care. Risks were assessed, and staff followed guidance to safely support people. Staff were trained to identify and report any safeguarding concerns such as signs of potential abuse. There had been no accidents or incidents involving people since the last inspection of this service. Staff were recruited safety and people felt safe with the staff who supported them. People told us staff attended calls to their homes on time and stayed for the duration of the call to complete the care and support they required.

Staff provided effective care because they were regularly monitored by the registered manager and completed essential training to ensure they delivered care safely. Care staff were subject to regular observations by the registered manager. Observations included checks of medicine management to ensure people received their medicines as required. The registered manager attended care calls with staff to ensure they followed the provider's policies and procedures.

People’s needs were assessed prior to them using the service to check they could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff asked people for their consent before providing them with any care. Staff worked with other professionals to ensure people had access to the right healthcare support. They encouraged people to eat and drink well and assisted people with any nutritional needs.

People told us the staff were kind, caring, friendly and cheerful. Staff provided personalised support and encouraged people's independence whilst delivering care. People's care plans provided clear instructions for staff to follow on how to meet their needs. People and their relatives were positive about the service they received and felt it improved outcomes for people.

The provider had a system to monitor the quality of the care provided which included seeking people’s views and experience of care. Audit checks completed by the registered manager identified any improvements required. People knew how to raise a concern and felt issues they raised were listened and responded to. The registered manager understood the importance of information being accessible to people and had arrangements in place to ensure these were in suitable formats for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 26 March 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 2 April 2020

The service was well led.

Details are in our well led findings below.