Versita Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's care plans reflected their needs relating to their health, safety, care, wellbeing and communication. Staff spoken with understood the specific care and communication needs and preferences of the people they supported and how these were met. A staff member said, “The care plans are a good reflection of the person - they are easy to understand, and staff can ask about anything.”

People’s personal history and experiences including trauma had been considered within their care planning. Staff had undertaken training where required to increase their awareness of the negative impact of trauma upon the lives of people they supported and its impact upon their ability to feel safe and to develop trusting relationships with staff.

People’s physical environment had been assessed to ensure it was suitable for their safety, sensory and welfare needs. Staff told us how following a change in a person’s accommodation, their care plan had been updated, to ensure it was specific to their new home.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s views and wishes about their care were considered when their care was planned. People’s consent for their care was sought. We heard staff seek people’s agreement before they supported them with their care and staff respected their wishes.

The provider ensured where people lacked the capacity to consent to a decision about their care and a power of attorney, or a court deputy was authorised to make health and welfare decisions on the persons behalf, they were consulted. People had advocates to support them where required. People were provided with information about consent in an easy read guide where required, which informed them of their rights.

Where people lacked the capacity to consent to their care or any required restrictions in place for the person’s safety, the provider worked with professionals and relevant others to identify what was in the persons’ best interests and had copies of Mental Capacity Act 2005 (MCA) assessments and best interest assessments relating to decisions about their care.

Staff had undertaken MCA training and those spoken with understood its application in their work with people and the need to make best interest decisions, where people lacked the capacity to make a specific decision. Staff had access to the provider’s guidance.