HF Trust - Pound Lane

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were at the centre of their care and support. This was in partnership with people that were important to them. We found examples where support was tailored to each person’s needs, preferences, and routines.

Care plans were flexible and adapted when people’s circumstances or goals changed. For example, staff were able to confidently speak about was important to the people they supported and gave examples about how they had adapted their approach to support the person as they wished.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice, for example, where incidents relating to medicines occurred the management identified these and shared lessons learnt with the wider team.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. We found examples of easy read format where appropriate. Not everyone’s care plan was in a format that was accessible and meaningful to people.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice, for example, where incidents relating to medicines occurred the management identified these and shared lessons learnt with the wider team.

People were supported to access the care, support and treatment they needed when they needed it. Staff felt that people received support that promoted equality, where they felt this was not the case they advocated for individuals. One staff member shared they felt barriers created by society meant people did not have equity in access. For example, when people wanted to access their local services, they did not always have access to debit cards and only had cash, this was a barrier as the services would not allow cash. Another staff member felt that the relationships between staff and people they supported promoted a respectful and equal relationship. They said, “I feel there is true equality. We are a family. We try to be on the same level, and we are like a family.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice, for example, where incidents relating to medicines occurred the management identified these and shared lessons learnt with the wider team.

People were not always supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. We found that discussions had been had regarding people short term goals and what they wanted to achieve, however further development needed to be considered when planning for the future.