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Quarry Bank Medical Centre Good

The provider of this service changed - see old profile

Reports


Inspection carried out on 27 June 2019

During a routine inspection

We carried out an announced comprehensive inspection at Quarry Bank Medical Centre on 27 June 2019. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • There were clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse.
  • The practice worked proactively with other organisations to ensure patients had access to a range of services to support their health and wellbeing.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patient feedback through comment cards, reviews on NHS Choices and patient consultations on the day of the inspection were positive about the caring nature of the practice.
  • The practice had proactively identified and supported 165 carers, approximately 4% of the practice population. Patients identified as carers were eligible for a number of services such as flu vaccinations, and referrals for further support.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

The areas where the provider should make improvements are:

  • Review the stock of emergency medicines to ensure they are appropriate to cover potential emergency situations.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care