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Inspection Summary


Overall summary & rating

Good

Updated 12 September 2019

About the service

Fulwood Court is an apartment complex made up of 33 owned or rented, one or two bedroom apartments. It has a bistro with kitchen and dining areas, a large communal lounge, hairdressing salon and activities.

If needed people can have a domiciliary care package from Fulwood Court to support them with their personal care. Not everyone living at Fulwood Court received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was providing personal care to 10 people.

People’s experience of using this service and what we found

People told us they felt safe living at Fulwood Court. Comments included, “Oh yes I’m very safe” and “Yes I do feel safe, I get on well with the staff and I trust them.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s needs were effectively assessed before they were supported by the service and staff worked effectively with other healthcare professionals to ensure people’s health and wellbeing was maintained.

All the people we spoke with gave us positive feedback about the staff at the service and we saw staff knew the people they supported well. People commented, “The staff are good, we have a laugh and a joke” and “The staff are very caring and kind, we can always rely on them.”

People’s care plans reflected their needs and gave staff the information they needed to support them. People and, where appropriate, their relatives were involved in the care planning and review process to ensure people’s care plans were person-centred.

People told us the service was well-led. Comments included, “[Registered manager] is nice and gets things done when you need help” and “It’s a well-managed place, [registered manager] is nice and we know her.” There was a kind and caring culture amongst staff at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 12 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 September 2019

The service was well-led.

Details are in our well-led findings below.