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Inspection Summary


Overall summary & rating

Good

Updated 28 January 2020

About the service

Tudor court is a residential care home providing personal care to 29 older people, some of whom may be living with dementia or memory loss. At the time of the inspection, there were 21 people living at the home.

People’s experience of using this service and what we found

The provider had made improvements to the home following our last inspection in November 2018.

Medicines were now managed in a safe way. Robust medicine management systems had been put in place that included regular auditing and daily checks to reduce the risk of error. These systems had been embedded into practice and enabled staff to ensure people received their medicines as prescribed.

Risks to people were now assessed and managed safely. Risks were monitored regularly, and daily checks were made to ensure people were receiving the care they needed to mitigate risk. Risks associated with premises safety had been addressed and maintained to ensure the environment was safe for people. The provider had taken steps ensure people were safe from the risks from falling from a height and hot surfaces.

The home was well-led by a management team who were passionate about improving care at Tudor Court and were driven to deliver a good service. Since the last inspection, quality assurance systems to monitor the safety of the home through audits and checks, had been strengthened. People, relatives and staff spoke positively about the registered manager and the care received.

People were supported by staff who understood how to keep them safe from the risk of abuse. Appropriate safeguarding procedures were in place and staff had been trained in how to protect people from abuse.

People and their relatives were positive about the quality of care and support people received. Staff treated people with kindness, respect and dignity and people's privacy was promoted. People were supported to maintain their independence and could make choices and decisions about their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

Staff were recruited safely and provided with suitable training to ensure their skills and knowledge were up to date. Staff felt supported by the management team and received regular supervision to monitor their performance and discuss any issues.

Since the last inspection activities had been improved and an activities co-ordinator had been employed to engage people in activities they enjoyed. Staff interacted and engaged with people throughout the day to ensure people were not made to feel isolated.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 18 January 2019) and there were breaches of regulation.

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 28 January 2020

The service was well-led.

Details are in our well-Led findings below.