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Inspection Summary

Overall summary & rating


Updated 8 May 2019

About the service:

Primary Access Limited provides care and support to younger people with learning disabilities, autistic spectrum disorder and or physical disabilities living in 'supported living' settings. This is so that they can live in their own home as independently as possible. At the time of our inspection the service was providing support to nine people.

People’s experience of using this service:

• People were protected from abuse, neglect and discrimination. Staff ensured people’s safety and acted when necessary to prevent any harm.

• Individual risks to people were assessed and managed to keep people safe.

• People received their medicines as prescribed.

• The service was person centred and assessed people’s needs and individual preferences.

• Staff told us that the training they attended was good and gave them the skills and knowledge they needed to support people. However not all self-employed staff had undertaken refresher training.

• Health care professionals such as district nurses, the GP, and the community mental health team had been involved in people’s care.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People were supported to express their views and staff were knowledgeable about people’s preferred communication methods.

• People were supported to pursue their own hobbies and interests.

• Relatives and staff were very positive about the management of the service.

• The service had links with the local community to enhance the lives of people using the service.

Rating at last inspection:

• At the last inspection in October 2016 the service was rated Good. At this inspection the service remained good.

Why we inspected:

• We inspected the service as part of our inspection schedule methodology for ‘Good’ rated services.

Follow up:

• We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.

Inspection areas



Updated 8 May 2019

The service was safe.

Details are in our safe findings below.



Updated 8 May 2019

The service was effective.

Details are in our effective findings below.



Updated 8 May 2019

The service was caring.

Details are in our caring findings below.



Updated 8 May 2019

The service was responsive.

Details are in our responsive findings below.



Updated 8 May 2019

The service was well led.

Details are in our well led findings below.