The Care Quality Commission

Archived: Buckingham House Dental Surgery

Buckingham House, 35 Graham Road, Malvern, Worcestershire, WR14 2HU (01684) 573109

Provided and run by:
Peter J Jones, Russell Bennett, Stephen R Guilding & Christopher M Bocking.

Important: The partners registered to provide this service have changed. See old profile
Important: The partners registered to provide this service have changed. See new profile

All Inspections

15 November 2012

During a routine inspection

This inspection was carried out by two compliance inspectors and unannounced; no one knew we would be visiting the dental practice. As part of our inspection, we spoke with seven people who were registered with the practice by telephone. We also spoke with the two senior dentists and practice manager, receptionist and four dental nurses about working at the practice.

People that used the practice told us that they were happy with the quality of treatment received. They felt they were given enough information about their treatment options and the relevant fees, and were able to ask all the questions they wanted to.

We observed that the practice was clean and tidy and people we spoke with told us that this was also the case when they attended their dental appointments. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.

During our inspection we saw that all staff working at this practice had the required employment checks that ensured people were protected against any risks of abusive practices.

We discussed some information that we had received with the two dentists who were acting in the roles as nominated individual and registered manager together with the practice manager. We gained evidence from our discussions and this inspection that people received safe and well planned care and treatment which improved their dental health and met their needs.