Archived: Radis Community Care (Worcester)

Updated 13 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by an inspection manager.

Service and service type:

Radis Community Care (Worcester) is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people and people who may have dementia, and/or a physical disability.

The service had a manager registered with the Care Quality Commission (CQC). This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection took place on 09 March 2019.

We gave the service 48 hours’ notice of the inspection visit because we needed to be sure that relevant staff and information would be available in the office.

What we did:

Before the inspection, we reviewed the information we held about the service and the service provider. We reviewed the Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We contacted the Local Authority to ask for feedback about the service.

We reviewed statutory notifications. Notifications are information about important events the service is required to send us by law.

We looked at six care plans, daily notes and other documentation, such as medication records, relating to people who use the service. In addition, we looked at the records related to the running of the service. These included staff training and recruitment records; accident and incident forms; the branch service development plan; audits and spot checks; staff meeting minutes; and recent service user satisfaction questionnaires. We spoke with the registered manager, the area manager, a field supervisor, and four members of care staff.

We spoke with seven people who use the service, and two relatives. We also spoke with a health professional who had regular involvement with the service.

Updated 13 April 2019

About the service:

Radis Community Care (Worcester) is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 72 people receiving the regulated activity ‘personal care’ from the Worcester branch, and 28 people from the Herefordshire satellite office.

People’s experience of using this service:

People enjoyed positive and respectful relationships with staff. People felt staff were skilled and competent in their roles, and that they received the care and support they needed from them.

People consistently reported that staff were reliable and trustworthy, with no instances of missed calls.

There was a flexible and person-centred approach to care delivery, with people's health and wellbeing needs kept under review.

The registered manager and provider routinely monitored the quality and safety of the care provided, with feedback and complaints used as a way of making continuous improvements.

Staff felt motivated and appreciated in their roles, and received ongoing guidance and support from the registered manager.

Rating at last inspection:

This was the first inspection of the service since the location was added to the provider's registration. Therefore, the service was not previously rated at this location.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor all information we receive about this service. This informs our ongoing assessment of their risk profile and ensures we are able to schedule the next inspection accordingly.