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Care 1st Homecare - Gloucestershire Good

Inspection Summary


Overall summary & rating

Good

Updated 30 October 2018

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to adults. At the time of our inspection it was providing a service to thirty-six adults.

Not everyone using Care 1st Homecare - Gloucestershire receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The inspection took place on the 21 September 2018 and was announced. This was the first inspection of the service. We rated the service ‘Good’ overall.

Care 1st Homecare - Gloucestershire had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We heard positive comments about the service such as “Very, very good”, “Spot-on” and “Can’t fault them in anyway”.

People were protected from harm and abuse through the knowledge of staff and management. Risks to people's safety were identified, assessed and appropriate action was taken to keep people safe. Staff were recruited using robust procedures.

People were treated with respect and kindness and their privacy and dignity was upheld.

People were supported by staff who had training and support to maintain their skills and knowledge to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received personalised care from staff who knew their needs and preferences. People and their relatives were involved in the planning and review of their care and support. There were arrangements in place to respond to concerns or complaints.

Quality assurance systems were in operation with the aim of improving the service in response to people's needs. The management were approachable to people using the service, their representatives and staff.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 30 October 2018

The service was safe.

People were safeguarded from the risk of abuse because

management and staff understood how to protect them.

People's safety was monitored and managed.

Staff were recruited using robust procedures.

Effective

Good

Updated 30 October 2018

The service was effective.

People were supported by staff who had the knowledge and skills to carry out their roles.

People benefitted from liaison with health care professionals where this was needed.

People gave their consent to care and their rights were protected because the service acted in accordance with the Mental Capacity Act.

Caring

Good

Updated 30 October 2018

The service was caring.

People were treated with respect and kindness.

People and their representatives were consulted about the care provided to meet their needs.

People's independence was understood, promoted and respected by staff.

People's privacy and dignity was respected.

Responsive

Good

Updated 30 October 2018

The service was responsive.

People received individualised care and support.

There were arrangements in place to respond to concerns and complaints.

Well-led

Good

Updated 30 October 2018

The service was well-led.

A registered manager was in post who was available to people using the service, their representatives and staff.

The service set out and followed its aims and values for providing care and support to people.

Quality checks were in operation to improve the service provided to people.