Updated 8 January 2025
Date of Assessment: 16 April – 9 May 2025. The service is a residential care home which provides personal care to adults, some of whom were living with dementia or physical disabilities. At the time of our inspection 41 people lived at the service. The provider was previously in breach of legal regulations in relation to safe care and treatment and good governance. Improvements were found at this inspection and the provider was no longer in breach of these regulations. We assessed and inspected the service due to the length of time since the last assessment. We carried out a comprehensive assessment and inspection of the service covering all 5 key questions and all quality statements.People were supported by staff who knew them well, who were kind, caring and treated them with dignity. The service accurately recorded and reported incidents and processes were in place to learn from these. Staff at the service felt well supported by the management team on site and there was an open culture where staff felt able to offer feedback regarding service improvement. People, their relatives and staff had opportunities to offer their feedback, and the service took steps to make improvements based on this. Some improvements were required to the administration of medicines. Professionals who visit the service were complimentary of the service’s staff team, approach to care and the sharing of information. The environment was clean and tidy, some areas of the home were in need of maintenance work, for example a lift was out of order. The service had identified this prior to the inspection and plans were in place to address this.