Clare Hall Nursing Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. Audit records showed the provider had taken on board recent recommendations made following a safeguarding investigation. Audits were effective and when concerns were identified actions were taken to rectify them as quickly as possible. The clinical lead and senior management team had clear oversight of the service following recent issues. This meant people could be assured their health and wellbeing was a priority.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider focused on continuous learning, and improvement across the organisation and local system. They actively contributed to safe and effective practice. The provider developed an action plan following a recent complaint. The action plan was being implemented at the time of our visit. Improvements in the home were making the quality of care better for people. There was clearer oversight from the managerial team. Additional checks were in place, and staff had developed a better understanding of people’s needs. Admissions to the home were appropriate and the management team made these decisions together. The registered manager told us they still had work to do; however, they felt things had improved over the last 2-3 months.