Updated 25 August 2026
Date of Assessment: 9 September to 23 September 2026. The service is a nursing home providing support to older people some of whom were living with dementia. We visited the service following complaints made about the care being provided at the home. The local authority had visited the home and made several recommendations. There was an action plan. We checked if the provider was following this plan and had learned from mistakes that had been made. The visit took place out of hours and was unannounced.
We found the provider had learned from mistakes made, for example, they had recruited a clinical lead. This meant there was clear oversight of people’s health needs and clinical outcomes. Learning was being embedded in the service. Staff had received additional training. This meant they were able to do their roles effectively. There were clear safeguarding procedures. Equipment had been checked and met people’s needs. Staff understood people’s needs and what to do if a person’s needs changed. Staff were able to explain clearly how to escalate concerns.
There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular supervisions. Staff managed medicines well and involved people in planning any changes.