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Inspection Summary


Overall summary & rating

Good

Updated 30 April 2019

About the service: Regency Nursing Home is a ‘care home’. The home accommodates up to 30 people who have nursing needs. At the time of our inspection 30 people were living in the home. The home provides accommodation over five floors with passenger lifts to all floors, stair lift access to some floors and external wheelchair access to the grounds. The lower floor of the home provides areas for staff, kitchen area and laundry facilities.

What life is like for people using this service:

• People were kept safe from avoidable harm. Staff recognised the risks to people’s health, safety and well-being and knew how to support them safely. People received their medicines as prescribed.

• Healthcare professionals told us the staff at the service worked well with them to provide good outcomes for people.

• People were cared for by staff who were kind and caring and people’s privacy, independence and dignity were promoted.

• People received personalised care that met their needs and preferences. People chose how to spend their day and were engaged in activities that they enjoyed.

• Staff were supported in their roles. They took part in regular training and supervision. Staff told us they enjoyed working at the service and felt well supported by the registered manager and the management team.

• People knew how to raise concerns. They had confidence in the registered manager and told us they would recommend the home to others.

• A quality assurance system was in place to continually assess, monitor and improve the service.

• We found the service met the characteristics of a “Good” rating in all areas. More information is available in the full report.

Rating at last inspection: Requires Improvement (report published 14 June 2018).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: There is no required follow up to this inspection, however we will continue to monitor the service through information we receive.

Inspection areas

Safe

Good

Updated 30 April 2019

The service was safe

Details are in our findings below.

Effective

Good

Updated 30 April 2019

The service was effective.

Details are in our findings below.

Caring

Good

Updated 30 April 2019

The service was caring

Details are in our findings below.

Responsive

Good

Updated 30 April 2019

The service was responsive

Details are in our findings below.

Well-led

Good

Updated 30 April 2019

The service was well-led

Details are in our findings below.