- Homecare service
Blakehill Healthcare
Report from 31 January 2024 assessment
Contents
On this page
- Overview
- Kindness, compassion and dignity
- Treating people as individuals
- Independence, choice and control
- Responding to people’s immediate needs
- Workforce wellbeing and enablement
Caring
Most staff were satisfied with their work life balance and this was discussed with them. Staff had opportunity to feedback their work experiences though questionnaires and supervision. The agency had a license to enable them to recruit staff from overseas and there were processes in place to support these staff on arrival in the UK.
This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.
Kindness, compassion and dignity
We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.
Treating people as individuals
We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.
Independence, choice and control
We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.
Responding to people’s immediate needs
We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.
Workforce wellbeing and enablement
The provider gave opportunity for staff to feedback on their experiences through supervision and formal surveys. The provider recruited staff from overseas as part of a license scheme overseen by the Home Office. Some of these staff felt they would have benefitted from better support on arrival in the UK. Staff felt they had good support in place in relation to lone working.
There were systems in place to support staff in their role and promote wellbeing at work. This included regular supervision. When concerns were raised, we saw evidence that they were looked in to and addressed. When staff arrived in the UK from overseas, they were given support to settle in to the UK, this included support to adapt to a new culture.