- Homecare service
Blakehill Healthcare
Report from 31 January 2024 assessment
Contents
Ratings
Our view of the service
Blakehill Healthcare (hereafter referred to as Blakehill) is a domiciliary care agency providing personal care to people living in their own homes. The service provides support to older people and people with physical impairments. At the time of our assessment 55 people were using the service. The assessment commenced on 31 January 2024. The assessment included a site visit by 2 inspectors on 8 and 9 February 2024. We looked at 6 quality statements: safeguarding, safe and effective staffing, involving people to manage risk, workforce wellbeing and enablement, equity in experience and outcomes and governance, management and sustainability. At our last inspection the service was rated good. Following the assessment, the service has received an overall rating of good.
People's experience of this service
We spoke with 5 people who use the service and 4 family members. Comments from people were mixed. It was evident that in some cases people had built positive relationships with staff but for others lateness and timing of visits was a concern. Comments included; “I really can’t fault them at all none of them.”, and “I'm happy at the moment”. Further comments were, “I have had to type out a routine and chase them to show what is expected at each call”, and “Time keeping is a big thing. I have called many times to complain about this”. People told us they had chance to review and discuss their care needs as part of meetings with the service. Most people knew the registered manager and felt able to raise concerns if they had them.