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We are carrying out a review of quality at Roden Court. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 4 July 2018

This inspection took place on 23 April 2018 and was announced. We gave the provider two days’ notice that we would be visiting their head office as we wanted to make sure they were available on the day of our inspection.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Roden Court provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. There are 40 flats available for rent. On the day of the inspection there were 23 people receiving personal care.

People told us they liked the staff and felt safe with them.

Staff knew how to recognise and report abuse and understood their responsibilities in keeping people safe. Staff understood that people were at risk of discrimination and knew people must be treated with respect. Staff understood there were laws to protect people from discrimination.

Where risks to people’s safety had been identified ways to mitigate these risks had been discussed with the person and recorded so staff knew how to support the person safely.

The service was following appropriate recruitment procedures to make sure only suitable staff were employed.

Staff had completed training in the management of medicines and understood what they should and should not do when supporting people or prompting people with their medicines.

Staff were provided with the training they required in order to support people safely and effectively.

Staff offered choices to people as they were supporting them and people were involved in making decisions about their care. People confirmed they were involved as much as they wanted to be in the planning of their care and support.

Care plans included the views of people using the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The management and staff responded quickly and appropriately to any changes in people’s needs and care plans reflected people’s needs and preferences.

People told us they had no complaints about the service but said they felt able to raise any concerns without worry.

People who used the service and the staff said they felt the service was well run but also felt that communication from the management team could be improved.

Inspection areas

Safe

Good

Updated 4 July 2018

The service continued to be safe.

Effective

Good

Updated 4 July 2018

The service continued to be effective.

Caring

Good

Updated 4 July 2018

The service continued to be caring.

Responsive

Good

Updated 4 July 2018

The service continued to be responsive.

Well-led

Good

Updated 4 July 2018

The service continued to be well-led.