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Inspection report

Date of Inspection: 29, 31 May 2013
Date of Publication: 29 June 2013
Inspection Report published 29 June 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 May 2013 and 31 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, were accompanied by a pharmacist and reviewed information sent to us by other authorities. We talked with other authorities.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work. We looked at the files for five members of staff. In these we saw evidence that appropriate identification information checks had been completed prior to staff beginning to work at the service. In addition there was evidence CRB (Criminal Records Bureau) checks had been undertaken to ensure staff were suitable to work with the people using the service. (These are now called DBS (Disclosure and Barring Service) checks.) References had been sought prior to people starting their employment.

There were effective recruitment and selection processes in place. The provider was using an agency to provide staff. Where staff came from the agency they had already undertaken checks. Some staff had then been recruited on a permanent, full-time basis after they had been working at the service.