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We are carrying out a review of quality at Roden Court. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 6 August 2014
Date of Publication: 4 September 2014
Inspection Report published 04 September 2014 PDF

Overview

Inspection carried out on 6 August 2014

During a routine inspection

A single inspector carried out this inspection. The focus of the inspection was to answer five key questions;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People are treated with respect and dignity by the staff. People told us they felt safe. Safeguarding procedures were in place and staff understood how to safeguard the people they supported. Training records showed that most staff had completed safeguarding adults training within the last six months.

There were effective recruitment and selection processes in place, and staff had been through induction and shadowing before starting work. This ensured that the staff were of good character and were competent enough to meet the care and welfare needs of people.

Is the service effective?

People’s health and care needs were assessed specialist dietary, mobility and equipment needs had been identified in care plans where required. People said that they had been involved in the care planning process and that they were happy with the care that was provided.

Is the service caring?

People were supported by kind and attentive staff. People told us that care workers showed patience and gave encouragement when supporting people. One person told us, “nothing is too much trouble for them.’’

People using the service, and their relatives, were contacted regularly to check if they were satisfied with their care. People’s preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people’s wishes.

Is the service responsive?

People’s needs had been assessed before they moved into the scheme. People had access to activities that were important to them.

People knew how to make a complaint if they were unhappy. The provider had a robust complaints procedure that was accessible to people who use the service.

Is the service well-led?

Staff told us that the management team was’’ always routing’’ for people who used the service and ‘’responded very quickly.’’

Staff told us they were very happy with the manager, “the manager is very good, we all help each other.” Another person told us “the manager is very open; we can speak to her anytime.”

Staff were clear about their roles and responsibilities, and had a good understanding of the ethos of the agency, quality assurance processes were in place. This helped to ensure that people received a good quality service at all times.