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Archived: Caremark (Vale Royal)

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile


Inspection carried out on 5 November 2013

During a routine inspection

We spoke with nine people who used the service and three of their relatives. People told us they believed their care needs were being met and were confident in the care they received from staff. Comments such as; �I would recommend them� �very caring� �carer brilliant� �quite content� �they offer a service as good as it gets� and �I would miss them if they didn�t come" were made by people receiving care and support.

We spoke with staff members who told us they had access to information to help them understand people's needs and their wishes.

Everyone spoken with knew how to contact the agency office and would do so if something happened that they were not happy about and comments such as"very happy with the service that Caremark provide" and " the staff are excellent." were made.