Capricorn Cottage

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to achieve good outcomes when experiencing the need to access services to support their health needs. Relatives told us their family members had support from health professionals such as the optician, dentist, their GP, learning disability hub, SALT (Speech and language therapy) team and staff were quick to advocate for them to ensure they got the support they needed. One relative told us their family member had a recent health scare and staff ensured the family were kept informed and the person was well supported to ensure they received the tests they needed to investigate this.

A further person had suffered a bereavement in their family which had a significant effect on their mental well-being. The staff at the service worked with the person’s GP, and the learning disability hub team to ensure the person received bereavement counselling. This was provided by a professional qualified to support people with learning disabilities cope with the loss of someone close to them.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.