Capricorn Cottage

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Although the environment did not always meet the “Right support “aspect of our Right Care, Right support, Right culture guidance due to the layout and size of the service, people’s independence and choice was promoted by staff at the service.

We were given a number of examples of how people were encouraged to be as independent as they could be in their daily lives. Staff told us about a person who initially had been nervous about coming to live in the service. They told us the person was supported to manage their own finances and had a small safe in their room. They were able to go visit their friend each week, independently using the local bus with their bus pass and go out for lunch. Prior to coming to the service the person had self-neglected some self-care tasks but staff had worked with them to encourage their independence with their self-care. On the day of our visit we chatted to the person who told us they now managed their own laundry.

Relatives told us the staff at the service kept them informed of their family members progress and celebrated each person’s little achievements. One relative said “We're always discussing various things with them (staff), as and when everything arises. Because [Name] is making progress, they are changing things using very, very small steps, but they keep us informed and they're always letting us know of any changes they've made and what they're doing.”

Staff we spoke with were happy with the way their colleagues supported people and felt people were encouraged to have a say in their care and how they spent their daily lives.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.