Patients told us they felt safe using the service and had not witnessed any incidents that had caused them concern. They also told us that staff appeared well trained and competent.
We found that patients received care that met their needs. We found that patients were safe and staff were fully supported to deliver care and treatment safely and to an appropriate standard.
The patients we spoke with told us they felt they were well cared for and received good care in accordance with their needs. One patient said, 'The level of care is excellent.' Another patient said, 'Care is wonderful.'
Patients told us they felt safe using the service and had not witnessed any incidents that had caused them concern. They also told us that staff appeared well trained and competent. Patients were not clear about the complaints process but told us they felt they could speak to the manager or staff and they would be listened to. Some patients told us they had completed patient questionnaires.
We found that patients were treated with dignity and respect and received care that met their needs. We found that patients were safe, however, the provider did not have a safeguarding policy and staff had not attended safeguarding training. We found that staff were not receiving all mandatory training; however, we also found that the provider took steps to assess the quality of the service being provided.